Refund & Returns Policy

Roots Poultry Industries

Overview

At Roots Poultry Industries, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the terms and conditions outlined below.

By placing an order on our website, you agree to this Refund & Returns Policy.

Return Eligibility

Returns are accepted only under the following conditions:

  • The return request must be raised within 3 days of delivery.

  • The product must be unused, uninstalled, and in its original condition.

  • The product must be returned with original packaging, accessories, manuals, and invoices.

  • Products must not show any signs of damage, wear, alteration, or misuse.

  • Proof of purchase is required.

Roots Poultry Industries reserves the right to inspect returned products before approving any refund or replacement.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been installed, assembled, or used.

  • Electrical items including motors, control panels, sensors, wiring, heaters, and electronic components.

  • Custom-made or special-order products.

  • Products damaged due to improper installation, misuse, negligence, or accidents.

  • Perishable or consumable products.

  • Clearance, discounted, or sale items.

  • Gift cards and downloadable products.

  • Products returned without original packaging.

Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 24 hours of delivery.

  2. Share clear photos and videos of:

    • The damaged product

    • Packaging

    • Shipping label

After verification, Roots Poultry Industries may offer:

  • Product replacement

  • Repair service

  • Store credit

Refunds will be considered only in exceptional cases and at the sole discretion of Roots Poultry Industries.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been packed, processed, or shipped, cancellation requests may not be accepted.

For approved cancellations, payment gateway and processing charges may apply.

Refund Policy

Approved refunds will be processed to the original payment method within 7–14 business days.

Refund approval is subject to inspection and verification of the returned product.

Roots Poultry Industries reserves the right to reject refund requests that do not meet the eligibility criteria mentioned in this policy.

3% Payment Processing Fee

For all approved returns, cancellations, or refunds, a 3% payment processing fee will be deducted from the refundable amount.

This fee covers:

  • Payment gateway charges

  • Transaction processing fees

  • Banking charges

  • Administrative processing costs

Example:

If the order value is ₹10,000:

  • Refund Amount: ₹10,000

  • Processing Fee (3%): ₹300

  • Final Refund: ₹9,700

The 3% processing fee is non-refundable and applies to all online payments including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Payment Gateway Transactions

Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping charges must be borne by the customer unless the return is due to a verified manufacturing defect or incorrect product delivery.

  • Additional courier or handling charges may be deducted where applicable.

Refund Approval

All return and refund requests are subject to approval by Roots Poultry Industries after inspection of the product.

Roots Poultry Industries reserves the right to refuse any return, replacement, or refund request that does not comply with this policy.

Contact Us

For any return, refund, or cancellation request, please contact:

📧 rootspoultryequipments@gmail.com

📞 +91 8438457634

📍 Roots Poultry Industries
Palladam, Tamil Nadu, India